Helping organisations build resilient, secure systems that scale — Microsoft 365, endpoint management, and enterprise infrastructure.
From M365 migrations to endpoint security — hands-on delivery, no fluff.
End-to-end M365 tenant management — Exchange Online, Teams, SharePoint, licensing, and security policies. Migrations, deployments, and day-to-day admin.
Deploy, manage, and secure Windows, macOS, iOS, and Android at scale using Intune, Autopilot, and Entra ID with zero-touch provisioning.
Conditional Access, MFA, Defender for Endpoint, DLP, and Zero Trust architecture to harden your environment and meet regulatory requirements.
On-premises and hybrid infrastructure planning, virtualisation, UniFi networking, and sustained operational support.
ITIL-aligned service management — catalogues, KPI frameworks, and incident/change workflows built to operate reliably under pressure.
Advisory and hands-on delivery for IT transformation — discovery, scoping, implementation, documentation, and clean handover.
Complete end-to-end training programme for newcomers wanting to break into IT support. Covers helpdesk fundamentals, networking basics, Windows administration, ticketing systems, and interview preparation — everything you need to land your first IT role.
Eight years of hands-on experience across enterprise IT environments — from international banks to global tech companies.
With over eight years in IT infrastructure, endpoint management, and IT operations across Pakistan, the UAE, and Germany — including enterprise-scale work for major financial institutions — I bring both breadth and depth to every engagement.
I operate as a consultant under Ibtisam Masood IT Consulting, delivering focused, reliable results for clients who need real expertise without the overhead of a large firm.
Coordinated full IT relocation across floors in phased waves. Configured Microsoft Teams Rooms on 25 floors, equipping 32 meeting rooms and 50+ hybrid spaces. Managed Intune, Teams Admin Center, and Rooms Pro Portal. Zero business disruption.
Deployed and optimised MTRs, Surface Hubs, intelligent cameras, and M365 integration across ECB buildings. Ensured security compliance and delivered user training for inclusive hybrid collaboration.
Prepared medical centre for Abu Dhabi Healthcare Information & Cyber Security Standard audit. Identified policy and control gaps, prepared documentation and incident roadmap. Audit passed successfully.
Designed and implemented full IT setup for new Dubai office — LAN/Wi-Fi, server, endpoints, VPN, security, and collaboration tools. Delivered secure, scalable infrastructure from scratch.
You always know where things stand and what comes next.
A focused conversation to understand your environment, goals, and constraints. No boilerplate — just the right questions.
A clear, scoped proposal with deliverables, timeline, and pricing. You know exactly what you're getting before we start.
Focused execution with regular check-ins. Async-first but reachable when it matters. Documentation throughout.
Clean handover with full documentation, runbooks, and training where needed. You own everything I build.
Available for B2B contracts, long-term retainers, and project-based engagements. Based in Frankfurt — remote-first, on-site where it matters.
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